Terms and Conditions for Man With A Van Tottenham

These Terms and Conditions set out the basis on which Man With A Van Tottenham provides removals, transport, lifting, loading, unloading, and related service work to customers in the UK. By making a booking, confirming a quote, or allowing work to begin, the customer agrees to be bound by these terms. The purpose of this document is to clarify expectations, responsibilities, payment arrangements, and service limitations so that both parties understand how the service is delivered.

This agreement applies to all van moving services, including single-item transport, household removals, office moves, furniture delivery, and similar support tasks. It should be read carefully before a booking is made. Where a customer acts on behalf of another person, the customer confirms that they have authority to accept these terms on that person’s behalf. Any instructions provided by the customer will be treated as authorised unless clearly stated otherwise in writing.

These terms are written to support a fair and transparent service. They do not affect your statutory rights as a consumer under UK law. If any part of the agreement is found to be invalid or unenforceable, the remaining parts will continue in effect. The company may update these terms from time to time, and the version in force at the time of booking will apply unless a later change is required by law.

Booking Process

All bookings for man and van Tottenham services are subject to availability and are only confirmed once the company has accepted the job details. A quotation may be provided using information supplied by the customer, including collection and delivery addresses, item lists, access conditions, floor levels, time constraints, and any other relevant details. Quotes are based on the information provided at the time and may change if the actual job differs from the description given.

The customer must provide accurate, complete, and up-to-date information when requesting a quote or making a reservation. This includes whether there are parking restrictions, limited access, long walking distances, heavy items, awkward loads, or any requirement for extra staff, specialist equipment, or waiting time. If the service scope changes before or during the job, additional charges may apply. The company is not responsible for delays or failed service where the customer has failed to disclose material information.

Booking confirmation may be made by telephone, email, online message, or written acceptance of a quote. A booking is not guaranteed until the company has confirmed the date, service type, estimated price, and any deposit or advance payment requirement. The customer should review the booking details carefully and notify the company promptly if any correction is needed. The company reserves the right to decline a booking where the requested work is unsafe, unlawful, impractical, or outside the company’s normal service scope.

Payments

Payment terms will be explained at the time of booking or before the job starts. Unless otherwise agreed, payment is due immediately upon completion of the service. The company may request a deposit, part-payment, or full advance payment for larger jobs, same-day requests, or bookings made during busy periods. Accepted payment methods may include bank transfer, debit card, credit card, or cash, depending on the arrangement made in advance.

Man With A Van Tottenham may revise the quoted price if the actual service differs from the original estimate due to extra items, additional stops, waiting time, access difficulties, stair carries, failed parking access, or other circumstances not disclosed at the time of booking. Any variation will be discussed where reasonably possible before extra work continues. The customer agrees to pay for all lawful and reasonable charges arising from the completed service, including agreed surcharges and waiting fees.

Invoices or receipts may be issued electronically. If payment is not received on time, the company may charge reasonable recovery costs, administration fees, and interest where permitted by law. Any dispute about an invoice must be raised promptly and in good faith. The customer may not withhold payment for undisputed amounts while a separate issue is being reviewed, unless required by law or agreed in writing.

Cancellations and Changes

Customers may request changes or cancellations, but the company requires reasonable notice. The exact cancellation period may depend on the type of booking, the size of the job, and whether staff, vehicles, or third-party services have already been committed. Where cancellation is made with sufficient notice, a full or partial refund of any deposit may be offered at the company’s discretion, subject to costs already incurred and any non-refundable expenses.

Where a customer cancels at short notice, fails to provide access, is not present at the agreed time, or is unable to proceed with the job, the company may charge a call-out fee, waiting fee, or proportion of the agreed price to cover time and operational costs. If the service is delayed or rescheduled because of circumstances beyond the company’s control, the company will try to offer an alternative time but does not guarantee availability.

If the customer wishes to amend the scope of work, such as changing addresses, adding extra items, or altering the time slot, the company may treat the amendment as a new booking or may revise the quote. Any refunds will be calculated after deducting reasonable costs already incurred. The company is not liable for losses resulting from a customer’s change of mind where proper notice has not been provided.

Liability and Service Limitations

The company will use reasonable care and skill in providing van removal services, loading assistance, transport, and unloading support. However, the customer understands that moving goods involves risk, particularly where items are fragile, valuable, unusually heavy, or improperly packed. Unless otherwise agreed in writing, the customer is responsible for ensuring items are suitably packaged, labelled, and ready for transport.

The company is not responsible for pre-existing damage, wear and tear, hidden defects, or faults in items being moved. This includes damage caused by inadequate packaging, unstable stacking, loose fittings, or the structural weakness of furniture or appliances. Where the company assists with dismantling or reassembly, it will do so using reasonable care, but it does not accept liability for items that fail because of age, poor manufacture, missing parts, or unsuitable instructions supplied by the customer.

The company will not be liable for loss of profit, loss of business, indirect loss, or consequential damage arising from delays, route disruption, traffic, weather, parking restrictions, access problems, or events beyond reasonable control. Liability for direct loss or damage caused by proven negligence will be limited to the value of the job or the amount covered by any applicable insurance, whichever is lower, except where the law does not allow such limitation. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Customers must take reasonable steps to protect floors, walls, lifts, entrances, and shared spaces at both collection and delivery points. If the customer requests items to be placed in a particular area, the company will follow those instructions where safe to do so. The company may refuse to move any item that appears unsafe, contaminated, illegally held, or likely to cause injury or damage.

Waste Regulations and Disposal

The service may include transporting unwanted household or commercial waste only where this has been agreed in advance and carried out in compliance with UK waste law. The customer must be honest about what is being removed. The company may refuse to transport waste that is hazardous, restricted, unlabelled, leaking, contaminated, or otherwise unsuitable for lawful handling without special arrangements. Any waste transfer or disposal work will be handled in accordance with applicable environmental rules and licensing requirements.

Where the company is asked to remove waste, the customer confirms that the waste is not fly-tipped material, stolen property, or waste that requires specialist disposal unless such service has been expressly arranged. The customer remains responsible for identifying any hazardous content, including chemicals, oils, batteries, paint, gas cylinders, asbestos, clinical waste, or electrical items that require separate treatment. Additional charges may apply where lawful segregation, loading, or disposal conditions create extra handling or disposal costs.

If the customer provides mixed waste or inaccurately describes items as reusable goods when they are actually waste, the company may refuse the job or revise the price. The customer agrees not to ask the company to dispose of anything illegally or in a way that breaches environmental law. Any waste removed will be handled only in accordance with the agreed service and applicable regulations. The customer may be asked to provide further details where required to confirm lawful disposal arrangements.

Insurance, Claims, and Customer Responsibilities

The company may maintain insurance appropriate to its activities, but the customer should not assume that every item is fully insured for its full replacement value. If a customer has particularly valuable goods, they are encouraged to arrange separate cover where appropriate. Claims for loss or damage must be reported as soon as reasonably practicable and, in any event, within a reasonable time after the event, with supporting information where available.

The customer must ensure that items are secure, doors and gates are accessible, pathways are clear, and any required permissions are obtained for parking, loading, or use of shared premises. The customer is also responsible for obtaining any permits, building approvals, or third-party consent needed for the move. If the service is delayed or made more difficult because such arrangements were not in place, the customer may be charged additional waiting or re-attendance fees.

The company may rely on the customer’s instructions regarding what is to be moved, where it is to be delivered, and how items are to be handled. If the customer appoints a representative, that person’s instructions will be treated as binding unless the company is informed otherwise. The company is entitled to decline to lift or move any item that presents a clear risk of injury, breach of law, or damage to property. It is also entitled to stop work if the environment becomes unsafe or abusive.

General Terms

Any delay, failure, or omission caused by events outside reasonable control will not amount to a breach of contract. Such events may include severe weather, traffic disruption, accidents, road closures, strikes, fire, flood, power failure, government action, or equipment breakdown. In these circumstances, the company will make reasonable efforts to continue or reschedule the service, but it is not responsible for losses caused by unavoidable disruption.

The company may assign or subcontract parts of the service where necessary to fulfil the booking, provided the work remains within the agreed scope. The customer may not assign their rights or obligations without consent. No failure or delay in enforcing any term shall operate as a waiver of that term. If a dispute arises, both parties should first attempt to resolve it informally and in good faith before taking further action.

Governing Law

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is a consumer and the law gives them the right to bring a claim elsewhere. If any clause conflicts with mandatory legal rights, the mandatory legal rights will prevail to the extent required by law.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions for Man With A Van Tottenham. The customer also confirms that all information provided is accurate to the best of their knowledge and that they will cooperate to ensure safe, lawful, and efficient completion of the service. These terms represent the full agreement between the parties for the services booked, unless a separate written contract says otherwise.